Frequently Asked Questions
Everything you need to know about your MADMIA order
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location, while express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging. Please note that for hygiene reasons, socks cannot be returned if they have been removed from their display card.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated during checkout.
How should I care for my MADMIA socks?
To keep your socks vibrant and soft, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry and avoid tumble drying or bleaching.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' services like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.